GM Business Forum

12:15pm - 1:15pm: Rego & Welcome Lunch - Level 2

1:15pm - 2:00pm Workshop

Delivered by Service and Creative Skills Australia (SaCSA) our Jobs and Skills Council. Help solve industry problems and shape policy.

Facilitator:

1. Chantelle Martin, Stakeholder Engagement Manager - Hospitality and Tourism at Service and Creative Skills Australia

A collaborative workshop exploring critical workforce development challenges and opportunities across the hospitality sector. 

1. School to Industry Connections
Discuss current engagement strategies with school students, assess the perceived value of early talent pipelines, and identify barriers to strengthening these connections.

2. Addressing the Chef Shortage
Discuss the effectiveness of current apprenticeship pathways and the balance between formal qualifications and on-the-job industry experience.  

3. Bridging the Middle Management Gap
Share strategies being used to address the growing skills gap at the supervisory and managerial levels while unpacking the root causes of this pressing challenge and potential ideas for solutions.  

This interactive session will provide an open forum for industry leaders to exchange insights, surface innovative ideas, and help shape future focused solutions.

2:00pm - 2:15pm

Sustainable Tourism - Quality Accreditation

15-minutes: Facilitated by VTIC

2:15pm - 2:30pm

Path to Purchase 

15-minutes: Facilitated by Andy He, Senior Account Manager - Expedia Group

The way people are inspired to travel, research, and book trips has changed in recent years, along with the content that influences their travel decisions.  Build your understanding of these changes with key take aways to influence and capture the new consumer, leveraging research Expedia Group has conducted in over 7 countries.

2:30pm - 2:45pm

Hospitality Trends & Predictions in 2025 - You Must Know 

15-minutes: Facilitated by Dominic Pinto, Sales Director - Australia, New Zealand, Guam and Pacific Islands - Oracle Hospitality

 

2:45pm - 3:00pm

The Future of Guest Experience: Personalisation Through Technology

15-minutes: Facilitated by Craig DenningtonI Director of Sales, ANZ - Agilysys

Technology is no longer just a tool but plays the transformative role as a growth driver of revenue beyond the room.

This update will explore how technology can transform guest experiences and open up new revenue streams. Learn to utilise a Single Guest Profile to gain deep insights that drive revenue opportunities

3:00pm - 3:15pm

APAC Revenue Management Trends and Growth Opportunities for 2025 and Beyond

15-minutes: Facilitated by Chris Crowley, Chief Revenue Officer - Duetto

This session will highlight the critical areas GMs need to focus on to optimise profitability and ensure long-term success. Join us for a high-level look at how to uncover the full potential of your property in the rapidly changing APAC market.