GM Business Forum

Workshop

Delivered by Service and Creative Skills Australia (SaCSA) our Jobs and Skills Council. Help solve industry problems and shape policy.

Facilitators:

1. Nicole Venter, Stakeholder Engagement Manager - Retail at Service and Creative Skills Australia

2. Chantelle Martin, Stakeholder Engagement Manager - Hospitality and Tourism at Service and Creative Skills Australia

Commercial Trends You Must Know 

15-minutes: Facilitated by Oracle Hospitality

 

Sustainable Tourism - Quality Accreditation

15-minutes: Facilitated by VTIC

APAC Revenue Management Trends and Growth Opportunities for 2025 and Beyond

15-minutes: Facilitated by Joyce Galvao, VP of Global Customer Success, Duetto

This session will highlight the critical areas GMs need to focus on to optimise profitability and ensure long-term success. Join us for a high-level look at how to uncover the full potential of your property in the rapidly changing APAC market. 

Distribution and Consumer Trends

15-minutes: Facilitated by Expedia Group

The Future of Guest Experience: Personalisation Through Technology

15-minutes: Facilitated by Agilysys

Technology is no longer just a tool but plays the transformative role as a growth driver of revenue beyond the room.

This update will explore how technology can transform guest experiences and open up new revenue streams. Learn to utilise a Single Guest Profile to gain deep insights that drive revenue opportunities.