Registration:
From 7:30am - Level 17 Collect your delegate pass.
Commercial HUB:
7:45am - 9:00am Attend all sessions or the sessions of your choice in the Commercial HUB. Arrival tea and coffee and croissants.
7:45AM - 8:05AM: Travel Dreams 2026. From Data to Delight - Where is travel heading in 2026?
Mike Evans - Senior Director of Sales, Hospitality - Amadeus
Traveller expectations are evolving rapidly, reshaping the drivers of demand, value, and decision-making across the entire guest journey.
In this session, we’ll share highlights from Amadeus’ flagship research, Travel Dreams 2026: From Data to Delight, which brings together insights from travellers and hotel leaders to uncover the forces shaping the next chapter of hospitality, with a particular focus on APAC data.
We’ll explore what motivates APAC travellers when they plan a trip and how those needs and preferences are changing.
We’ll then look at how hoteliers are responding to these evolving trends, including the strategic priorities and shifts they are making to stay relevant and deliver more guest-centric experiences in 2026 and beyond.
8:05AM - 8:30AM: From Revenue Management to Revenue Intelligence: The Future of Profitability for Australian Properties
Madhavi Nagarajan - Director of Sales, ANZ Duetto
Hospitality doesn't have to be so unpredictable. Yet too many accommodation properties in Australia are still making decisions in the dark, reacting to demand instead of anticipating it, optimising rooms in isolation, and leaving profit on the table across every department.
There's a better way.
Let's explore how Duetto's Revenue & Profit Operating System is helping hotels across the region move faster, think smarter, and unlock growth across their entire business, not just their room revenue.
8:30AM - 8:55AM: One Room. Infinite Decisions. What it Takes to Turn Complexity into Performance
Trent Innes - Chief Growth Officer, SiteMinder
As a trained accountant and former managing director of Xero Australia and Asia, Trent Innes knows a good spreadsheet. He also knows the hotel industry has some of the most sophisticated out there: smart, complex, and seriously impressive when you look under the hood.
But he has come to see them differently.
In an industry where a single room, on a single night, is influenced by countless variables, from rate plans and distribution channels to real time market shifts, those spreadsheets aren’t just a reflection of complexity. They are a sign of constraint.
Despite operating in one of the most dynamic commercial environments, many hotels remain reactive, optimising within systems not built for the speed of modern demand.
In this keynote, Trent explores the gap between how commercial organisations operate today, and what they need to become. The journey from simply managing inputs to driving outcomes in real time.
Because managing complexity is one thing. Turning it into performance is something else entirely.
9:05AM - 9:10AM: SUMMIT WELCOME
Melissa Kalan - Master of Ceremonies
Commercial Director, Doma Hotels
9:10AM - 9:35AM: When Market Complexity Demands a Smarter RMS
Jurgen Ortelee - Managing Director, APAC - IDeaS Revenue Solutions
Volatile demand, intense competition, and endless data signals have changed the landscape of revenue management.
Discover why today’s market complexity calls for a smarter RMS - and how the right intelligence turns noise into confident decisions.
9:35AM - 10:05AM Stopping the AI Slop: How to Protect Quality and Prevent Over-Reliance
Leanne Shelton
Featured in The Wall Street Journal, The Australian, ABC News, The Sydney Morning Herald, Money Magazine, The CEO Magazine, Mumbrella, Inside Small Business, and various podcasts, Leanne Shelton is CEO, Global AI Coach, and Keynote Speaker at HumanEdge AI Training. She’s also the author of ‘AI Human Fusion’, published by Major Street Publishing in June 2025.
10:05AM - 10:55AM MORNING TEA
Engage with our exhibitors and stamp your CONNECT card.
Say hi to Leanne.
11:00AM - 11:25AM: So...is Revenue Management Really About Revenue?
Tom Crouch, General Manager Commercial - The APT Travel Group
A dive into why not all revenue is equal in cruising and touring.
Revenue growth is easy. Growing margin is not. In this session, we unpack how revenue management actually works in cruising and touring, and why chasing revenue alone can lead to poor outcomes.
We challenge the assumption that all revenue is created equal.
APT is a global cruising and touring operator selling into multiple international source markets. Tom leads the commercial team and is responsible for revenue management, pricing, promotions, yield control and forecasting across the global business. Business Intelligence and Analytics also sits within his commercial portfolio.
Prior to APT, Tom held senior commercial roles over 20 years including with Qantas Hotels and Holidays and TUI Travel, one of Europe’s largest leisure travel businesses. These roles he developed deep expertise in revenue management, distribution and data-driven commercial decision-making within the highly dynamic holiday and leisure travel environment.
11:25AM - 11:45AM: From Revenue Management to Commercial Intelligence: Navigating the Future of Hospitality
Moana Heal - Senior Solution Engineer, Oracle Hospitality JAPAC
Revenue management is undergoing a fundamental shift. No longer confined to pricing rooms and managing demand, it is rapidly evolving into a broader, more strategic discipline - commercial intelligence.
In this keynote, Moana Heal draws on her experience across hotel revenue management and her work with hospitality organisations throughout JAPAC to explore how cloud technology, data, and AI are reshaping decision-making.
As hotels adopt increasingly sophisticated tools, the real opportunity lies not just in automation, but in how teams adapt, trust, and act on these insights.
This session will examine how leading organisations are breaking down silos, redefining success metrics, and empowering revenue leaders to drive total commercial performance.
11:45AM - 12:10PM: Measurement Matters: The KPIs That Count
Panel Session
Moderator: Matthew Burke - Regional Director - Asia Pacific ex China Sales, STR
Jurgen Ortelee, Managing Director APAC, IDeaS Revenue Solutions
Manav Khera, Founder - Revnmore Consulting
AJ Shantiratnam, Senior Market Director, Triptease
James Troon, General Manager, Aven Hospitality
12:10PM - 12:40PM: Transforming Strategic Insight into Quantifiable Commercial Impact
Nic Robin, Founder Mullum Advisory
Nic Robin is a seasoned commercial and marketing leader with deep expertise in driving revenue growth, customer loyalty, and digital transformation. With over 15 years shaping strategic and commercial initiatives at one of Australia’s largest entertainment brands, including his former role as Chief Commercial Officer at Village Roadshow, Nic brings a rare blend of strategic vision and hands-on execution.
He is currently the Founder of Mullum Advisory, where he advises boards and executive teams on commercial strategy, customer-led growth, and building sustainable, high-performing revenue models in complex and competitive markets.
12:40PM - 1:00PM: How AI is Bringing Back Personalised Experiences and Pricing
Jeong Pyon - Founder / Hotelier
mizumi.ai
As hotels compete in an increasingly automated world, personalisation is becoming the new revenue strategy.
This session explores how AI trained by hoteliers can understand guest intent, communicate with the nuance expected in hospitality, and create more personalised guest journeys across every touchpoint.
From identifying high-value booking intent and capturing group & event opportunities to creating micro-selling strategies based on guest behavior, language, channel, and booking conditions, AI is transforming how hotels approach both guest experience and revenue optimisation.
Learn how to move beyond generic chatbots toward more intelligent and commercially focused guest engagement.
1:00PM - 1:55PM: LUNCH
Engage with our exhibitors, network and complete your CONNECT card.
Completed CONNECT Cards must be handed in at the registration desk by the end of lunch.
Delegates move to their coloured dot zone to complete the afternoon session.
Say hi to Nic Robin and Tom Crouch.
2:00PM - 4:15PM: Genius Zone
2pm - 3pm: Round #1
Delegates move to the first coloured dot zone on their lanyard and sit in the Genius Zone.
3.15pm - 4.15pm: Round #2
Delegates move to the second coloured dot zone on their lanyard and sit at a roundtable.
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The popular Genius Zone session breaks delegates into small groups creating a focused environment.
No slides. Discussion only.
A selection of topics aimed to solve optimisation pain-points.
Speakers rotate every 12-15 minutes.
Delegates remain seated.
2:00PM - 4:15PM: Ask Me Anything Roundtables
2pm - 3pm: Round #1
Delegates move to the first coloured dot zone on their lanyard and sit at a roundtable.
3.15pm - 4.15pm: Round #2
Delegates move to the second coloured dot zone on thier lanyard and sit in the Genius Zone.
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The rountables are highly interactive sessions that break delegates into even smaller groups at roundtables, creating an environment for delegate led questions.
Delegates are exposed to a variety of topics and speakers.
Speakers rotate to a new table every 12-15 minutes.
Delegates remain seated.
3:15PM - 4:15PM: GM Business Forum
By Invitation Only Speakers: Amit Peshawaria, Regional VP of Sales, APAC - Duetto Friedhelm Tringas, Director, Global Accounts - Oracle Hospitality JAPAC Clare West - Area Manager, Market Management - Expedia Group Trent Innes - Chief Growth Officer, SiteMinder
3:15pm - 3:30pm: The Profitable Hotel: What Great GMs Are Doing Differently
Amit Peshawaria, Regional VP of Sales, APAC - Duetto
The Profitable Hotel: What Great GMs Are Doing Differently (Amit, Regional VP of Sales, APAC)
The APAC market has changed. Demand is more complex, costs are higher, and ownership expects more from every square metre of your property.
The GMs pulling ahead aren't just running tighter operations, they're running smarter ones. They're aligning their commercial teams around a single profit story, not just a rooms report. And they're using real-time intelligence to make decisions that used to take weeks in minutes.
This session is built for GMs who want to lead that shift.
3:30pm - 3:45pm: From TRevPAR to Total Asset Yield: Monetising Every Square Metre of the Hotel
Friedhelm Tringas, Director, Global Accounts - Oracle Hospitality JAPAC
We largely talk about total profitability, but still largely focus around rooms & high-level commercial strategy.
There is no deep dive into optimisation of non-room assets, and no standard metrics exist for Meetings & Events RM, despite its revenue importance.
This session explores why a rooms-centric approach can leave 20–40% of potential revenue untapped, and why the future of commercial strategy requires more sophisticated optimisation models across non-room assets - from time-based meeting room pricing and RevPASqm concepts, to F&B demand shaping through daypart optimisation, and smarter ancillary pricing strategies including bundling and dynamic pricing.
3:45pm - 4:00pm: Turning Complexity into Performance
Trent Innes - Chief Growth Officer, SiteMinder
As a trained accountant and former managing director of Xero Australia and Asia, Trent Innes knows a good spreadsheet. In this high level session Trent explores in further detail the gap between how commercial organisations operate today, and what they need to become. The journey from simply managing inputs to driving outcomes in real time.
4:00pm - 4:15pm: Winning in the New Era of Travel
Clare West - Area Manager, Market Management - Expedia Group
A look at how AI is reshaping the travel journey - from discovery and conversion to service, trust, and loyalty - and what that means for partners building more seamless, confidence-led guest experiences.
